In today’s complex global business environment, providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. Customer Service is a specially designed programme that will teach you how to achieve customer service excellence and offers the tools and techniques to ensure you to build the right attitude, skills and maintain mutually beneficial relationships with your customers.

This programme is customized to address issues that bothers the fast paced business world especially dealing with customers in solving tedious and complex problems. Participants will learn the fundamentals and the “how-to” in improving their current customer service models though various simulations activities, group discussions and proven profiling techniques and tools to deepen their understanding and skills in customer service.